Burst Pipes or Frozen Pipes

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If you have burst pipe or they become frozen DON’T PANIC, turn off the water supply.To turn off the water supply you will need to turn off the main stop tap – it should be found in the cupboard under the kitchen sink or where the service pipe enters the property. Drain the cold water system by turning on all your cold taps, keep an eye on your ceilings, if water has been leaking for some time there may be some damaged plaster waiting to fall. Next you will need to turn off the water heating system. Once the water heating has shut down turn on the hot taps to help drain the system.

One simple phone call and we will dispatch a qualified Plumber to you without delay.

Burst Pipes

A burst pipe is classed as a water emergency – it can cause serious damage to your home’s structure and electrical wiring. It’s vital to take action as soon as you discover a burst pipe. Follow these directions to get things back to normal fast:

  • burst pipeTurn off the water supply.
  • Turn off the main stop tap.
  • You should find this under the kitchen sink or where the service pipe enters your home.
    Drain the system.
  • Then drain the system by turning on all your cold taps and flushing your toilets.
  • Turn off water heating systems.
  • Switch off the central heating, immersion heater and any other water heating systems. If the central heating uses solid fuel, let this die out. Once water heating has shut down, turn on the hot taps to help drain the system.
  • Turn off the electrics.
  • If water leaks near your electrics or electrical appliances, switch off the mains immediately. If the mains switch is wet, don’t touch it or you could risk electrocution! Call a qualified electrician immediately.
  • Be safe.
  • If water has been leaking through for some time and the ceilings are bulging, rooms may not be safe to enter. If you notice the leak quickly you can catch dripping water in buckets. If the ceiling starts to bulge, punch a small hole in it with a screwdriver to let the water drain.
  • Fix the problem.
  • If the leak is in a screw fitting, see if you can tighten it. If the pipe is split or pierced with a nail then it needs to be repaired.

Frozen Pipes

If the water in your pipes has frozen, it’s important to try and defrost this as quickly as possible. The expansion of the water could cause the pipe to burst, leading to thawed water leaking from the break. This simple advice should help you get things fixed quickly.

  • burst frozen pipeTurn off the water supply.
  • Turn off the main stop tap.
  • You should find this under the kitchen sink or where the service pipe enters your home. If you have a cold water tank, turn off the stopcock (this is usually found in the attic or loft).
  • Protect your possessions.
  • If a pipe appears to be frozen, protect everything around it to avoid damage if the pipe bursts.
  • Thaw it out.

You’ll need to thaw out the pipe. First, open the tap nearest to the part of the pipe you think is frozen (so the water can flow through once it’s melted). Using a hot water bottle or hairdryer, carefully thaw the ice in the pipe (starting at the tap end and work back toward the cold water tank). Don’t ever use a heat gun or blow torch.

Prevent Burst & Frozen Pipes

A burst pipe can wreak havoc on your home and its contents. Avoid the damage and hassle caused by burst or frozen pipes by following some simple winter care tips.

  • Get insulated
  • Insulate your loft and the sides of your water tanks. To prevent your pipes bursting, wrap them in lagging (a foam material that insulates and reinforces them).
  • Keep out the cold
  • Most modern boilers have a frost protection thermostat which turns on automatically if the temperature drops to a level that will cause your pipes to freeze. Check that this is working properly. As added protection, it’s also best to open the loft
  • trap door and sink cupboards on cold days to let heat in. In very cold weather you’ll need to leave your heating on low (or set to come on a couple of times a day), especially if you’re going away.
  • Find your stopcock
  • Make sure you know where your stopcock is. Check regularly that you can turn it off easily in an emergency. It’s handy to label it so you remember where it is in a panic.
  • Check them regularly
  • If you’re away for a while, ask a friend or relative to check your home regularly to make sure that your pipes haven’t burst or frozen.
  • Maintenance is key
  • Re-washer dripping taps: If they freeze, they’ll block the pipe.

map of area coverageAreas Covered

We provided drainage cover across Norfolk. We are a local family-run business and aim to keep our charges competitive. We will look to beat any national companies quote for a like for like service. Give us a call today on 01603 280144 or 07827 016047

Areas covered include: Attleborough, Aylsham, Belton, Brundall, Caister On Sea, Cromer, Dereham, Diss, Downham Market, Drayton, Fakenham, Great Yarmouth, Hemsby, Hellesdon, Hethersett, North Walsham, Norfolk, Norwich, Poringland, Sheringham, Stalham, Swaffham, Taverham, Thetford, Thorpe, Watton, Wroxham, Wymondham

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